Thelackofpersonalaccountabilityisaproblemthathasresultedinanepidemicofblame,victimthinking,complaining,andprocrastination.Noorganization--orindividual--cansuccessfullycompeteinthemarketplace,achievegoalsandobjectives,provideoutstandingservice,engageinexceptionalteamwork,ordeveloppeoplewithoutpersonalaccountability.JohnG.Millerbelievesthatthetroublesthatplagueorganizationscannotbesolvedbypointingfingersandblamingothers.Rather,therealsolutionsarefoundwheneachofusrecognizesthepowerofpersonalaccountability.InQBQ!TheQuestionBehindtheQuestion(R),Millerexplainshownegative,ill-focusedquestionslike“Whydowehavetogothroughallthischange?“and“Whodroppedtheball?“representalackofpersonalaccountability.Conversely,whenweaskbetterquestions--QBQs--suchas“WhatcanIdotocontribute?“or“HowcanIhelpsolvetheproblem?“ourlivesandourorganizationsaretransformed.THEQBQ!PROMISEThisremarkableandtimelybookprovidesapracticalmethodforputtingpersonalaccountabilityintodailyactions,withastonishingresults:problemsaresolved,internalbarrierscomedown,serviceimproves,teamsthrive,andpeopleadapttochangemorequickly.QBQ!isaninvaluableresourceforanyoneseekingtolearn,grow,andchange.Usingthistool,eachofuscanaddtremendousworthtoourorganizationsandtoourlivesbyeliminatingblame,victim-thinking,andprocrastination.QBQ!waswrittenmorethanadecadeagoandhashelpedcountlessreaderspracticepersonalaccountabilityatworkandathome.Thisversionfeaturesanewforeword,revisionsandnewmaterialthroughout,andasectionofFAQsthattheauthorhasreceivedovertheyears.
